If your order is unsuitable please return within 14 days of receipt & we will refund. The dispatch note should be enclosed & customers are reminded that they have a duty of care to return goods in the same condition as when received eg: not unfolded and in A1 condition. Your payment will be repaid within 7 days of our receiving the item/s  Return postage is not refunded.
 
If any item is damaged in transit, you think it is faulty on first inspection, or the wrong item has been dispatched, please let us know in writing via email immediately and we will advise what to do next including returning the item & refund of postage costs

None of the above affects your statutory rights.

Security
When you have selected the items you want to buy, you are asked to complete your name & delivery address. At the next stage, where card details are requested, you are transferred to the bank secure server at WorldPay. Certified by Thawte it securely encrypts the information so that no one else gets to see it – including Showerail

You will be asked to enter your card details and if your own bank have internet 'chip & pin' enabled, you should enter your private number via a pop up window provided by your own bank.  Showerail does not see or handle this information from your card All information asked for at this point is encrypted before being sent across the internet. WorldPay validate your card details then transfer the funds. Please give a valid e-mail address to receive digital receipts confirming the transaction. 

WorldPay, established in 1993, was the first bank-approved Internet payment processor in the world & processes thousands of payments every day. If you are at all concerned about security please visit their website

Complaints
We hope you will have no cause to complain, however if you do, please do not hesitate to contact us in writing. Go to our contacts page

We will acknowledge your complaint within 7 working days and will do our best to resolve your problem as quickly and as efficiently as possible. We promise, at all times to keep you informed of the progress and likely time for resolution of your problem.

Anything else you need to know ? If you can’t find the answer here or in the ‘step by step guide’ , please contact us

Order Acceptance
The sale of Showerail.com products will not be considered complete until we have accepted your offer to purchase them.

Products
All goods are offered subject to availability.

Prices
Product prices are as shown in the shop.
Delivery charges can be found under ‘Prices & Shipping Charges’ at the ‘Helpdesk’ and via the shopping cart.

Conditions of Service
You have a right to withdraw from a contract – provided that unwanted products are returned in their original condition and packaging within 14 days of receipt,customers will be reimbursed

Legal Liability
The contracts for the sale of goods by Showerail shall be subject to, and interpreted in accordance with English law.

Acceptance of Showerail Terms & Conditions
By placing an order for goods sold by Showerail you are deemed to have accepted our terms and conditions – as described on this page and on the Help Desk pages. If you do not agree to the terms and conditions , you should not order from Showerail. None of the above affects your statutory rights.

Material of any kind on the Showerail websites including the Showerail store may not be stored or reproduced in any form without the prior written permission of Showerail & its owners. Please be aware that this includes all content and images.